Customer Grievance Policy

Do you have a Grievance?

We at MRG believe in creating shared value for our customers as well as for our organization. Our customer grievance policy reflects the commitment towards continuous enhancement of customer experience and products.

We strive to achieve this by:

• Acting upon the customer feedback/queries and grievances in a timely, transparent, objective and fair manner while maintaining complete confidentiality.

• Modelling our products to match customer expectations and needs.

• Training our customer service personnel to effectively handle customer feedback/queries and grievances. And to effectively address the expectations of the customers and ensuring the required corrective and preventive action.

• The customer complaints are addressed by a dedicated team of trained customer service personnel.

• Tracking the latest market trends and technological advancements to provide our customers a state-of-the-art experience at all stages of engagement.

We at MRG, deploy different channels and means of communications to gather customer feedback, resolve customer grievances and enhance customer experience at all stages of engagement. In order to evaluate customer satisfaction, we aim to effectively gauge customer requirements and expectations through regularly engaging with them. This is aimed towards ensuring improvement in our products and services. To support this goal, our policy is to periodically update the Customer Satisfaction Policy based on review and feedback. Please feel free to reach us by clicking the ‘Contact us’ menu. We will respond to your queries at the earliest. Also You can call to register your grievance at 0484 4049777 or +91 8714600705

 Timing: All Days Except National Holidays (09:00 AM To 06:00 PM)
If you want further clarification, please write us on the below address


Muthoottu Royal Gold

1st Floor- Muthoottu Royal Towers,
Opp Metro Pillar 599,
Kaloor, Kochi-682017



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Muthoottu Royal Gold – Sister Concern of Mathew Muthoottu Group

Since 2019, Muthoottu Royal Gold has come a long way, from being an online jewellery start up. In the last 2 years, Muthoottu Royal Gold has grown in length and breadth to owning a catalogue of 1000+ gold jewellery as well as gold coins and a steadily increasing list of valued customers in India and across the world. We hope to provide you with an experience that leaves no gap between the worlds of online shopping and retail.

Ease of Online Jewellery Shopping

So, having difficulty is making the right final choice between the ornaments? we've got many options to the rescue. You can search jewellery on the basis of factors like the size of rings, price, setting style, the weight of gold, karat of gold and lots more! Leaves no scope for confusion when your choices are shortlisted for you!

Certified Jewellery Online

When you spend your 'hard-earned' money on a luxury item, you want to an assured satisfaction and peace of mind for your purchase. Muthoottu Royal Gold never sells even a single piece of jewellery without proper and valid certification from the most trustworthy certifying labs and bodies. You trust us, as we trust them: Assay, BIS.