Is it secure to buy gold online at Muthoottu Royal Gold?

Yes. Our online shopping site has built-in security measures that keep your information as well as the details of the transaction safe. However, always use caution when shopping online and avoid sharing your passwords and financial details on unsecured sites.

What happens if the product I ordered is damaged?

Our team ensures the quality of the product with several checks before handing it over for delivery. However, if the package is damaged during delivery, please take photos and/or videos of the item/s and email us at info@muthootturoyalgold.com or contact our customer support at +91 8714600705.

How long will it take for my purchase to be delivered?

We have several products under the Same Day Shipping category. These are ready-to-ship products and will likely be delivered at your address in 2-3 working days. For most items, an estimated time of delivery is provided prior to finalizing your order.

Can I speak to someone about a problem on the website?

We always welcome your valuable feedback and strive to offer you the happiness of jewellery shopping with every visit. You can contact us by emailing info@muthootturoyalgold.com, direct chat on our website or by calling +91 8714600705.

How long would it take for me to receive my order?

It generally takes 3 - 7 days for your items to reach you after we hand it over to the courier. Each product is made to order and an estimated day of arrival is provided along with the jewellery’s details on our site’s specifications page.

Do you do shipment all over India?

We ship to all major cities in India. You can check the availability of the pin code on our website. If your city is not included on our list, you can contact us on +91 8714600705.

What happens if my order gets shipped to the wrong address?

Our secured delivery system makes this unlikely, although some circumstances may be beyond our control. If you have not received your order in a timely manner. Please call our Customer Care team on +91 8714600705 or email info@muthootturoyalgold.com for assistance.